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No Return Policy for Drinkware and Personal Items

Thank you for shopping with us! To ensure the highest level of safety and hygiene for all of our customers, we have a strict No Return policy for certain items. Please read the following guidelines carefully:

Non-Returnable Items

• Drinkware: All drinkware products (including mugs, cups, bottles, and tumblers) are non-returnable once the seal is broken or the item has been used.
• Hygienic Considerations: Due to health and safety regulations, drinkware that has been opened, used, or removed from its original packaging cannot be returned. This includes items that have been washed, filled with liquid, or have visible signs of use or contamination.
• Personalized or Customized Items: Any drinkware that has been customized or personalized (e.g., engraved or printed with a name, design, or message) is also non-returnable.

Exemptions

We understand that on rare occasions, an item may arrive damaged or defective. If this occurs, please contact us within 7 days of receiving your order with a detailed description and photos of the issue. We will be happy to assist you with a replacement or a store credit, depending on the situation.

Return Conditions

• To qualify for a return due to damage or defect, the item must be unused, and in its original, unopened packaging. Returns will not be accepted if the product has been used, washed, or altered in any way.
• Sale or Clearance Items: Items purchased on sale or clearance are final and cannot be returned.

We appreciate your understanding and cooperation. If you have any questions about our policy or need further assistance, please don’t hesitate to contact our customer support team.

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